Staff shortages are hitting businesses hard at the moment, with many reducing operating hours or are being forced to close-down. It’s one of the major impacts we’re seeing from the pandemic and it’s putting all businesses at risk. With life starting to get back to a somewhat normality, customers are now expecting the service they experienced before the pandemic (face to face customer service) and also the service they experienced during the pandemic (speedy online services), which is not necessarily what they are experiencing. Perhaps it is time to adopt the right technology to streamline some of those pesky double data entry points and look at how to better use your current resources/ staff to not only keep your business afloat but to help it thrive.
There are many examples of what we see day-to-day on how technology can assist, some are as close as our local coffee shop or restaurant, using QR codes for patrons to order, milk automation systems and payment integration systems (going cashless). These systems all assist in cutting out time and helping get those orders more quickly to customers, all with less staff.
More than likely you’ve also seen automation in action, when confirming, cancelling and booking appointments or ordering something online (….you’ve got mail). Another key factor is supply chain management, customer service and experience, and employee retention, these can all be addressed with the right technology.
We’ve broken down our top three areas where technology can assist the most.
Automation: As mentioned above automation can cut-down time and still provide exceptional customer service. BrainStorm provides order, workflow and delivery system automation.
Our sales automation solution, MoBI offers functionality with territory management, order automation, complete transparency, marketing automation, and embedded with a powerful BI that is designed to drive action.
Integrated Systems: These systems can integrate into technology you are already using i.e an ERP integrated to Shopify, two completely different systems needed in a business.
BrainStorm integrates hardware to systems and also systems to systems to give your company the best flow-on effect without interrupting your internal business applications. Some include; online catalogues, real time inventory, delivery systems, live-pricing online directly from your ERP to your customers.
Our platform, The Brain manages integrations seamlessly with existing business applications, for a true omni-channel experience.
Staff Retention: With the right technology you can improve your staff retention by making their job easier. Take our CoBI product for example. This system has all the tools your sales team needs to configure, quote and apply ordering solutions to customers and clients. This also gives the client or customer the ability to self-serve. Don’t forget to supply your staff with the right resources and training.
There is a huge selection of software that can assist your business, saving you time, money and helping you solve your staff shortages. Sure it can be overwhelming but be sure to find the technology that best suits your business. Talk to us today, we implement and develop technology to fit a business vision, helping the business to become the master of the technology, not the servant to the technology.
